Shipping policy

Shipping Policy

Effective Date: 08/17/2026

This shipping policy explains how Tervo processes, packages, and delivers orders placed at www.tervo.store.

Where We Ship

We currently ship orders to addresses within the United States only. We do not offer international shipping at this time.

Order Processing (Handling) Time

Orders are processed, packed, and prepared for shipment within 1 business day of being placed, Monday through Friday, excluding public holidays.

Order Cut-Off Time

Orders placed before 5:00 PM Eastern Time (ET) on a business day will begin processing the same day. Orders placed after 5:00 PM ET, or on weekends and holidays, will begin processing on the next business day.

Transit Time

Once shipped, orders typically arrive within 2–4 business days, depending on the delivery location and carrier service.

Total Estimated Delivery Time

Combining processing and transit time, most orders are expected to arrive within 3–5 business days after the order is placed.

Shipping Costs

We offer free standard shipping on all orders shipped within the United States, with no minimum purchase required.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking information to monitor your package's delivery progress.

Shipping Carriers

Orders may be shipped using trusted carriers including USPS, UPS, and FedEx.

Undeliverable or Lost Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete address provided during checkout, we will contact you to arrange reshipment. Additional shipping charges may apply.

If your tracking information shows that your order has been delivered but you have not received it, please contact us at support@tervo.store within 7 days so we can assist you and investigate the issue with the shipping carrier.