FAQ

Frequently Asked Questions (FAQ)

Welcome to Tervo

Here you will find answers to some of the most common questions about our products, orders, shipping, payments, and customer support.

1. What is Tervo?

Tervo is an online store dedicated to providing quality products with a convenient and reliable shopping experience. We focus on offering products that bring value and satisfaction to our customers.

2. Where do you ship?

We currently ship orders within the United States only. We do not offer international shipping at this time.

3. How long does shipping take?

Orders are typically processed within 1 business day. After shipment, most orders arrive within 2–4 business days, making the total estimated delivery time 3–5 business days.

4. Do you offer free shipping?

Yes. We offer free standard shipping on all orders shipped within the United States, with no minimum purchase required.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking information to monitor your package's delivery status.

6. What payment methods do you accept?

We accept the following payment methods:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay

7. When will I be charged for my order?

Your payment method will be charged immediately after your order is successfully placed.

8. What happens if my payment is declined?

If your payment is declined, please verify your billing information, contact your bank or card issuer, or try another payment method.

9. Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please contact us as soon as possible. We will do our best to assist you if your order has not yet been processed.

10. What if my package shows as delivered but I have not received it?

If your tracking information shows your order as delivered but you cannot locate your package, please contact us within 7 days at support@tervo.store so we can help investigate the issue.

11. What if I entered the wrong shipping address?

If an order is returned due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Additional shipping charges may apply.